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Řízení IS/ICT se zaměřením na sourcing služeb informačního systému
Šebesta, Michal ; Voříšek, Jiří (advisor) ; Havlíček, Zdeněk (referee) ; Příklenk, Oldřich (referee) ; Král, Jaroslav (referee)
Research on outsourcing has been around for several decades, while recent evolution in the information systems discipline towards ICT service commoditization significantly changes the context of decision-making. Services that are available on-demand via the Internet allow organizations implementing functions they demand in a fraction of time. This trend represents a chance for organizations seeking to use advanced ICT services without a need of major investments. Problem is the current lack of guidelines and tools for managing ICT services and their outsourcing. Given the trends on the ICT service market, it is expected that much of the IT management in the future will encompass the ICT services and utilize service-level structures. Methods currently available are either too broad or encompass only small part of the whole problem. Ad-hoc or unsound decisions in this area might cause major complications in terms of quality, usability, integration, and consequently influence total cost of organizational IT. Organizations need to either revise existing models or propose and implement completely new models to manage their IS/ICT. This thesis deals with the management of IS/ICT with focus on the ICT services outsourcing. It discusses available sourcing models in the literature and links them to the various interconnected areas. Based on these areas, it presents an integrated view on IT outsourcing strategies. Most importantly the thesis proposes an original concept for decision-making about outsourcing of ICT services named the SOURCER framework. This approach utilizes the presented outsourcing strategies, and introduces a complex methodology and decision-making criteria that will assist organizations with selection of ICT services in order to maintain and manage a most suitable ICT service portfolio. The decision-making is based on four essential viewpoints: function, costs, time, and quality. These viewpoints are discussed, individually analyzed, and serve as a basis for further research. The whole framework is developed and validated according to Design Science Research Methodology (DSRM). Individual components are evaluated using a survey among a group of selected IT managers. Proof of concept is then established by a case study on framework use in a real organization. This case study covers strategy specification, business--IT alignment, specifying service architecture and its interconnections, outsourcing, and management of the ICT service portfolio.
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IS/ICT sourcing strategies in healthcare facilities
Potančok, Martin ; Voříšek, Jiří (advisor) ; Pour, Jan (referee) ; Šalamon, Tomáš (referee) ; Vejvodová, Jiřina (referee)
The dissertation thesis focuses on information systems and communication technologies and ways they are provided (sourced) in healthcare. The aim of this dissertation thesis is to design and verify a model of IS/ICT sourcing strategy for healthcare as a factor leading to the improvement of patient care, taking into account different categories of healthcare facilities and other specifics resulting from the application in medicine. The introductory section of the thesis (Section A) defines the areas of health care and identifies their specifics. Moreover, categories of healthcare facilities are defined and therapeutic, nursing and IS/ICT processes are identified. Sourcing is defined for the needs of the designed sourcing strategy model and the current trends are analysed as well as the offered outsourcing services. In the next section of the thesis (Section B), requirements on the IS/ICT sourcing strategy model are defined. Theories of sourcing strategies are analysed including assessment of the current practices of healthcare facilities. Identification of specific factors affecting sourcing in healthcare is an essential part of this section. The most important section of the thesis is a design of the IS/ICT sourcing strategy model and its verification in practice at a real healthcare facility, which is described in the final part (Section C). The designed model employs two layers to cover the whole spectrum of healthcare facilities. The base layer defines the types of objects used in developing the sourcing strategy. The specific layer takes into consideration the differences between the various categories of healthcare facilities and provides the actual implementation. Successful implementation of the model including its two layers was achieved in an independent outpatient healthcare facility.
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